Description

Lead the design and management of Real-Time Customer Profiles, identity stitching, and XDm schemas within the Adobe ecosystem. You will orchestrate omnichannel customer journeys and integrate Adobe Experience Platform (AEP) with external data sources to enable audience segmentation and activation.

This role is hybrid.

Responsibilities

• Design and orchestrate omnichannel customer journeys using triggers, conditions, and actions within Adobe Journey Optimizer (AJO).
• Integrate AEP with external data sources and APIs to enable audience segmentation and activation.
• Configure offer decisioning and delivery via JSON-based APIs, including integration with CITSLE APIs.
• Develop and optimize campaign strategies across batch, triggered, and scheduled workflows.
• Monitor and troubleshoot API transactions and offer delivery workflows to ensure scalable communication.

Required Skills

• 7+ years of experience with Adobe Experience Platform (AEP) and Adobe Journey Optimizer (AJO).
• Expertise in JSON-based API integrations for offer delivery.
• Deep understanding of customer journey orchestration and real-time data triggers.
• Proficiency with SQL and JavaScript.
• Experience managing data privacy and compliance requirements, including GDPR and CASL.
• Ability to translate business requirements into scalable technical architectures.

Preferred Skills

• Adobe Certified Expert in Journey Optimizer or AEP.
• Experience with Adobe Target, Adobe Campaign, or other Adobe Experience Cloud tools.

Key Skills

Education

Any Gradute