Description

You will architect and develop AI-driven IVR and conversational systems.

Responsibilities

• Architect and develop AI-driven IVR and conversational systems using Python.
• Build English-Spanish translation systems and design LLM workflows including prompt engineering, RAG, and evaluation.
• Perform data analysis using SQL on large-scale IVR and interaction datasets.
• Lead development of agentic AI workflows for multi-step customer interactions.
• Establish LLMOps best practices for monitoring, evaluation, and lifecycle management.
• Mentor offshore and junior AI engineers.

Required Skills

• 5+ years of experience in AI/ML.
• Strong proficiency in Python.
• Proven expertise in NLP, specifically text classification and clustering.
• Hands-on experience with LLMs, including prompt engineering, evaluation frameworks, and Retrieval-Augmented Generation (RAG).
• Proficiency in SQL for large-scale data analysis.
• Bachelor's degree.

Preferred Skills

• Experience with Agentic AI and multi-agent orchestration.
• Experience with LLMOps/MLOps in production environments.
• Familiarity with IVR platforms and speech technologies such as ASR, NLU, and TTS.

Key Skills

Education

Bachelor's degree