Description

You will architect and develop AI-driven IVR and conversational systems, focusing on English-Spanish translation and multi-step customer interactions.

Responsibilities

• Build and deploy LLM workflows including prompt engineering, RAG, and evaluation for voice and chat use cases.
• Lead the development of agentic AI workflows for complex, multi-step customer interactions.
• Perform data analysis on large-scale IVR datasets using SQL to drive system improvements.
• Establish LLMOps best practices, including monitoring, evaluation, and lifecycle management.
• Mentor offshore and junior AI engineers while partnering with IVR, speech engineering, and product teams.

Required Skills

• 5+ years of experience in AI/ML with very strong proficiency in Python.
• Proven expertise in NLP, specifically text classification and clustering.
• Hands-on experience with LLMs, including prompt engineering and evaluation frameworks.
• Practical experience implementing Retrieval-Augmented Generation (RAG).
• Ability to design and deploy systems for English-Spanish translation.

Preferred Skills

• Experience with Agentic AI and multi-agent orchestration.
• Familiarity with IVR platforms and speech technologies (ASR, NLU, TTS).

Key Skills

Education

Any Gradute