Description

Key Responsibilities

• Design, develop, enhance, and maintain ECM solutions using FileNet, CMOD, and IBM Content Navigator
• Create, configure, and modify FileNet, CMOD and IBM Content Navigator ECM components, including:
  • FileNet object stores, classes, metadata models, and workflows
  • CMOD application groups, folders, and indexing configurations
  • IBM Content Navigator desktops, repositories, plug ins, viewers, and integrations
• Develop, maintain and troubleshoot Java and .NET (C#) applications
• Develop and maintain web services for FileNet, CMOD and IBM Content Navigator deployed on IBM WebSphere Application Server
• Administer and troubleshoot clustered, load balanced ECM environments, including routing, availability, and performance issues across nodes
• Support Formworks scanning system and document capture workflows
• Perform production support and system administration tasks, including:
  • Incident resolution, Root cause analysis, Performance tuning
  • Software patching and upgrades, Providing off hours support (evenings and weekends) for production systems
• Write and execute SQL queries for troubleshooting, data validation, and reporting
• Utilize ServiceNow to manage incidents, access requests, and change requests
• Document requirements, design, and testing using ALM tools
• Ensure adherence to SDLC processes and documentation standards
• Collaborate with business, infrastructure, business analysts, QA/testing, and operations teams

Required Qualifications

• Experience in both application development and system administration/support
• Strong experience with:
  • IBM FileNet P8, IBM Content Manager OnDemand (CMOD), IBM Content Navigator (ICN)
• Demonstrated ability to:
  • Design, create, and modify FileNet, CMOD, and IBM Content Navigator components
  • Configure and enhance ICN desktops, plug ins, and integrations
  • Implement workflows, metadata models, and document lifecycle processes
• Proficiency in:
  • Java and C# (.NET), SQL and scripting
• Experience with Subversion (SVN) for version control
• Strong knowledge of:
  • Oracle (SQL, query optimization), SQL Server (Formworks support)
• Experience supporting IBM WebSphere Application Server, including:
  • Deployment and support of FileNet, CMOD and IBM Content Navigator web services
  • Troubleshooting connectivity, performance, and integration issues
• Experience supporting clustered, high availability systems, including:
  • FileNet, CMOD and IBM Content Navigator environments accessed via load balanced URLs
• Experience with Formworks or similar document capture systems
• Experience with ServiceNow (incident, access, change management)
• Experience using ALM tools for requirements, design, and testing documentation
• Willingness to provide off hours support (evenings and weekends) for production and implementation changes

Key Skills

Education

Any Gradute