Description

Design, develop, and support advanced IVR applications while integrating telephony systems with computer infrastructure.

Responsibilities

• Design and develop advanced IVR applications using object-oriented programming.
• Integrate telephony systems with other computer systems using various protocols.
• Troubleshoot SIP-based VoIP traffic and integrate dissimilar SIP telephony systems.
• Manage web services and cross-system communication protocols.
• Support contact center operations, including key metrics and workforce management needs.

Required Skills

• 10+ years of experience in software development using an object-oriented programming language.
• Deep experience with SOAP, VXML, SQL, XML, and REST.
• Proven ability to design and support advanced IVR applications.
• Practical knowledge of PBX architecture and telecommunication network services.
• Experience with contact center systems and operations.
• Ability to interpret and troubleshoot SIP-based VoIP traffic.
• Experience integrating dissimilar SIP telephony systems.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate