Description

Key Skills: LIMS (Laboratory Information Mangement System), L2/L3 Support Leadership, Application Support Operations, Application Support, Problem Management, Incident Management, Change Management

Roles and Responsibilities:

• Provide L2/L3 support for LIMS/LIS applications in on-premises and Azure Cloud environments.
• Monitor application performance and availability; independently troubleshoot and resolve incidents within SLAs.
• Support end-to-end laboratory workflows including order entry, processing, and result reporting.
• Maintain and troubleshoot integrations between lab instruments, middleware, LIS/LIMS, and EHR systems, including HL7 interface data flow.
• Handle service tickets, incidents, and service requests; participate in RCA and problem management initiatives and support deployments/upgrades.

Skills Required:

• 5-8 years of experience in application support, preferably in LIS/LIMS environments.
• Application support and application support operations with L2/L3 support leadership.
• LIMS (Laboratory Information Management System) / LIS support experience.
• Hands-on troubleshooting of HL7 messaging and interface issues.
• Clinical coding standards: LOINC, SNOMED, ICD, and CPT; experience troubleshooting code mapping and data discrepancies.

Good to Have:

• Change management, problem management, and incident management experience aligned to ITIL processes.

Education: Relevant degree (or equivalent practical experience) in Computer Science, Engineering, or related field

Key Skills

Education

Any Graduate