Description

You provide L2/L3 support and leadership for Laboratory Information Management System (LIMS) and Laboratory Information System (LIS) applications across on-premises and Azure Cloud environments.

This role is on-site.

Responsibilities

• Monitor application performance and availability, independently troubleshooting and resolving incidents within defined SLAs.
• Support end-to-end laboratory workflows, including order entry, processing, and result reporting.
• Maintain and troubleshoot integrations between lab instruments, middleware, LIS/LIMS, and EHR systems, specifically managing HL7 interface data flow.
• Handle service tickets, incidents, and service requests while participating in Root Cause Analysis (RCA) and problem management initiatives.
• Support application deployments, upgrades, and change management activities aligned with ITIL processes.

Required Skills

• 5-8 years of experience in application support, with specific focus on L2/L3 support leadership.
• Demonstrated experience supporting LIMS or LIS environments.
• Hands-on troubleshooting of HL7 messaging and interface issues.
• Knowledge of clinical coding standards (LOINC, SNOMED, ICD, CPT) and experience troubleshooting code mapping and data discrepancies.
• Strong background in Application Support Operations and Incident Management.
• Relevant degree (or equivalent practical experience) in Computer Science, Engineering, or a related field.

Preferred Skills

• Experience with Change Management and Problem Management aligned to ITIL processes.

Key Skills

Education

Any Graduate