Description

You will design and oversee the technical architecture for global Contact Center Infrastructure.

Responsibilities

• Propose future state architectures using cloud-native, API-first, microservices, and event-driven patterns.
• Define software architecture and design roadmaps to solve digital product transformation challenges.
• Collaborate with engineering, product management, and operations to align technical solutions with business goals.
• Evaluate emerging technologies for scalability, security, and integration potential.
• Mentor junior team members and guide the execution of technical designs across product lines.

Required Skills

• 5+ years of experience as a Contact Center Solution Architect.
• Expertise in Cloud Native, API-first, Microservices, and Event-driven architecture.
• Hands-on experience with CI/CD pipelines and tools like Jenkins, GitLab, or AWS CodePipeline.
• Proficiency with containerization technologies including Docker and Kubernetes.
• Knowledge of cloud security best practices such as IAM, KMS, and Security Groups.
• Experience in application optimization, performance tuning, and scaling strategies.
• Ability to gather and prioritize product and customer requirements.
• Strong problem-solving skills and attention to detail.

Preferred Skills

• Experience with Contact Center platforms such as Genesys, Five9, or Amazon Connect.
• Expertise in DevOps or Agile/Scrum methodologies.

Key Skills

Education

Any Graduate