Description

Provide Level 2/Level 3 production support for Aladdin and front office applications, driving issues from investigation to resolution.

This role is on-site.

Responsibilities

• Investigate and resolve production issues impacting portfolio management, order management, trade execution, and confirmations.
• Perform root cause analysis and coordinate with BlackRock, technology, and business teams to drive resolution.
• Develop and execute SQL queries for troubleshooting, data validation, and analysis of large datasets.
• Build automation scripts, preferably in Python, to improve operational efficiency and monitoring.
• Participate in production releases, change management, and incident management within a global operating model.

Required Skills

• 10+ years of experience supporting investment management or capital markets applications.
• Strong hands-on experience with BlackRock Aladdin, including front office workflows.
• Proficiency in SQL for complex queries, data validation, and analysis.
• Scripting experience in Python for automation and operational tooling.
• Deep understanding of the asset management trade lifecycle and front office business processes.
• Bachelor's degree in a relevant field or equivalent professional experience.
• Strong analytical, troubleshooting, and communication skills for cross-functional collaboration.

Preferred Skills

• Experience supporting a global operating model with regional team collaboration.
• Familiarity with continuous service improvement initiatives.

Key Skills

Education

Bachelor's degree