Description

Lead technical support operations, manage incident resolution, and drive automation for production stability.

This role is on-site.

Responsibilities

• Lead and mentor a team of support analysts, overseeing daily operations and aligning work with management.
• Manage incident and problem management processes, ensuring root cause identification and defining remediation actions.
• Drive continuous improvement by automating support tasks and optimizing production processes.
• Coordinate major events including business continuity planning, disaster recovery, and production interventions.
• Act as the primary liaison between business users, operations, and IT teams to communicate technical issues clearly.

Required Skills

• 8+ years of experience in application support.
• Proficiency with SQL and Unix.
• Experience with Microservices and CI/CD tools.
• Proven experience leading teams and managing stakeholders.
• Demonstrated ability to lead transformations for monitoring tools and automation.
• Strong analytical and problem-solving skills with a focus on production stability.
• Ability to manage high-stress environments and multi-task effectively.

Preferred Skills

• Experience within the banking industry.

Key Skills

Education

Any Graduate