Description

Key Responsibilities

• Provide production and application support for critical business applications and payment gateway systems.
• Monitor application health, system performance, and service availability using observability and monitoring tools.
• Troubleshoot and resolve application, infrastructure, and database-related incidents.
• Perform root cause analysis and support incident/problem management processes.
• Work closely with development, infrastructure, and operations teams to ensure system stability and performance.
• Support Linux and Windows-based application environments.
• Execute SQL queries for troubleshooting, validation, and data analysis.
• Coordinate with global teams and stakeholders for issue resolution and operational support.
• Utilize ServiceNow for ticket management, incident tracking, and change coordination.
• Support cloud-based environments and deployments within AWS infrastructure.

Required Skills & Experience

Key Responsibilities

• Provide production and application support for critical business applications and payment gateway systems.
• Monitor application health, system performance, and service availability using observability and monitoring tools.
• Troubleshoot and resolve application, infrastructure, and database-related incidents.
• Perform root cause analysis and support incident/problem management processes.
• Work closely with development, infrastructure, and operations teams to ensure system stability and performance.
• Support Linux and Windows-based application environments.
• Execute SQL queries for troubleshooting, validation, and data analysis.
• Coordinate with global teams and stakeholders for issue resolution and operational support.
• Utilize ServiceNow for ticket management, incident tracking, and change coordination.
• Support cloud-based environments and deployments within AWS infrastructure.

Required Skills & Experience

Key Skills

Education

Bachelor's degree