Description

Position Summary:- We are seeking a highly experienced Senior Application Support Engineer with strong expertise in .NET technologies, SQL Server, SSIS, and retail domain applications. This is a critical, highly technical role focused on ensuring the stability, performance, and reliability of customer-facing and backend business applications. The ideal candidate will be responsible for Level 2/Level 3 production support, troubleshooting complex application issues, maintaining database systems, automating operational processes, and collaborating with both technical and business teams to resolve customer-impacting issues in a fast-paced production environment.

Key Responsibilities:-

• Provide L2/L3 production and application support for enterprise retail applications
• Troubleshoot and resolve customer-facing software and system issues across proprietary and third-party platforms
• Monitor production systems, interfaces, batch jobs, and application performance
• Support and maintain .NET applications, SQL Server databases, and SSIS packages
• Perform root cause analysis and implement preventive solutions for recurring incidents
• Utilize PowerShell, T-SQL, and automation tools to optimize backend processes and operational workflows
• Develop internal support utilities and tools to improve operational efficiency
• Work closely with technical and non-technical teams to resolve production and customer-impacting issues
• Participate in production release engineering and deployment support on a rotating basis
• Analyze SQL queries and perform performance tuning and optimization
• Ensure adherence to SLA commitments and ITIL support processes
• Create and maintain technical documentation, support procedures, and knowledge base articles

Required Skills

• 10+ years of experience in Application Support / Production Support / Systems Analysis
• Strong hands-on experience with: .NET / ASP.NET / C# SQL Server, T-SQL SSIS (SQL Server Integration Services) PowerShell scripting
• Experience supporting enterprise retail or eCommerce applications
• Strong database troubleshooting and query optimization skills
• Experience with incident management, defect resolution, and release support
• Hands-on experience with batch processing and job monitoring
• Familiarity with ticketing and monitoring tools such as ServiceNow, JIRA, or Remedy
• Excellent troubleshooting and problem-solving skills in high-pressure environments
• Strong technical writing and documentation skills
• Excellent communication and cross-functional collaboration abilities

Preferred Qualifications

• Experience with CRM platforms or customer support systems
• Experience with automation tools and AI-assisted operational workflows
• Knowledge of POS systems, merchandising, warehouse management, inventory, or order management systems
• Experience working in Agile and ITIL-based support environments
• Exposure to Azure or cloud-based infrastructure environments

Domain Experience

• Retail domain experience is required
• Experience supporting customer-facing retail applications, eCommerce platforms, warehouse operations, or order processing systems is highly preferred

Education: Bachelor’s degree in Computer Science, Information Technology, or related field

Key Skills

Education

Any Graduate