Description

You will handle complex production application support issues.

Responsibilities

• Resolve complex production incidents escalated from L2 or monitoring systems.
• Perform deep root-cause analysis and implement permanent fixes.
• Handle advanced troubleshooting using logs and diagnostic tools.
• Support complex release deployments and production changes.

Required Skills

• 5+ years of professional experience in application support.
• Experience with .net and Sql Server environments.
• Familiarity with Duck Creek and Underwritingplatform systems.
• Proficiency in Productionsupport and Applicationsupport functions.
• Experience providing L3support.
• Ability to drive automation and service improvements.
• Experience fixing production defects end-to-end following the SDLC.
• Knowledge of security remediation and DR/patch testing processes.

Key Skills

Education

Any Gradute