Description

You will own the production support and reliability of external-facing web applications, ensuring 24/7 operational stability.

This role is on-site.

Responsibilities

• Manage incidents and perform root cause analysis to implement preventative solutions.
• Monitor and troubleshoot issues using observability tools, including Splunk, OpenTelemetry, AppDynamics, and Datadog.
• Investigate and expand Splunk functionality to enable AI-driven solutions and create dashboards for performance visibility.
• Respond to system alerts and customer complaints, identifying root causes in source systems or processes.
• Collaborate with development, infrastructure, and platform engineering teams to improve system reliability.

Required Skills

• 5+ years of experience in Tier 2 or Tier 3 IT support, application-focused support engineering, or SRE roles.
• Strong proficiency with observability tools: Splunk, OpenTelemetry, AppDynamics, or Datadog.
• Hands-on experience with AWS and/or Kubernetes in production environments.
• Proficiency in Linux environments and shell scripting.
• Scripting experience, with Python preferred.
• Ability to analyze logs and code to resolve complex Tier 2 issues.
• Familiarity with ITIL practices, incident management, and ServiceNow dashboards.
• Experience with disaster recovery and business continuity planning.

Preferred Skills

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Certifications in ITIL Foundation, AWS, Azure, or GCP.
• Experience with Mulesoft, Postman, and API testing support.

Key Skills

Education

Any Graduate