Description

You will provide Tier 2 and Tier 3 support for external-facing web applications and APIs, ensuring 24x7 system reliability.

This role is on-site.

Responsibilities

• Manage incidents, perform root cause analysis, and implement preventative solutions for production systems.
• Monitor and troubleshoot issues using observability tools like Splunk, creating dashboards to improve visibility.
• Investigate and expand Splunk functionality to enable AI-driven solutions and metric capture.
• Respond proactively to system alerts and customer complaints, identifying root causes in source systems.
• Collaborate with development, infrastructure, and platform engineering teams to improve overall system reliability.

Required Skills

• 5+ years of experience in Tier 2 or Tier 3 IT support, application support engineering, or SRE roles.
• Proficiency with observability tools: Splunk, OpenTelemetry, AppDynamics, or Datadog.
• Hands-on experience with AWS and/or Kubernetes environments.
• Strong ability to analyze logs and code to resolve complex technical issues.
• Experience with Mulesoft APIs and API testing support.
• Scripting background in Python or shell scripting within Linux environments.
• Familiarity with ITIL practices, incident management, and ServiceNow dashboards.

Preferred Skills

• Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
• Certifications in ITIL Foundation, AWS, Azure, or GCP.
• Experience with Azure, GCP, Mulesoft, Postman, and networking concepts in cloud-native environments.

Key Skills

Education

Any Graduate