Description

Responsibilities:
 

• Provide production/application support across mission-critical risk platforms
• Monitor systems, triage alerts, and resolve incidents end-to-end
• Perform root cause analysis (RCA) and drive permanent fixes
• Troubleshoot across UI, services, databases, and batch processing layers
• Support and monitor batch workflows (margin & intraday processing)
• Execute SQL queries for data analysis and issue resolution
• Drive incident, problem, and change management (ITIL processes)
• Participate in release, deployment, and operational readiness activities
• Maintain and enhance runbooks, knowledge articles, and documentation
• Identify recurring issues, stability gaps, and automation opportunities
• Collaborate with global teams and stakeholders for production stability
• Participate in on-call and weekend rotation support

Qualifications
 

• Bachelor's degree preferred or equivalent practical experience
• 6-8 years of experience in application or production support environments

Talent Needed for Success
 

• Strong experience with Unix/Linux systems and production troubleshooting
• Hands-on experience with databases (Oracle, Snowflake, or similar) and SQL
• Exposure to ETL tools (Informatica, Talend, or similar)
• Experience with cloud platforms (AWS, Azure, OpenShift, or similar)
• Working knowledge of Java and/or Python (debugging and understanding code flows)
• Experience with monitoring, alerting, and incident management tools
• Familiarity with batch processing and scheduling systems
• Understanding of APIs, distributed systems, and application architecture
• Strong analytical and problem-solving skills across complex environments
• Ability to effectively communicate with both technical and business stakeholders

Key Skills

Education

Bachelor's degree