Description

You will provide production support for mission-critical risk platforms, managing incidents from triage to resolution.

This role is on-site.

Responsibilities

• Monitor systems, triage alerts, and resolve incidents end-to-end across UI, services, databases, and batch layers.
• Perform root cause analysis (RCA) and drive permanent fixes for recurring stability gaps.
• Support and monitor batch workflows, including margin and intraday processing.
• Execute SQL queries for data analysis and issue resolution.
• Maintain runbooks, knowledge articles, and documentation while driving ITIL-based incident, problem, and change management.

Required Skills

• 6-8 years of experience in application or production support environments.
• Strong proficiency with Unix/Linux systems and production troubleshooting.
• Hands-on experience with databases (Oracle, Snowflake, or similar) and SQL.
• Familiarity with ETL tools (Informatica, Talend, or similar).
• Experience with cloud platforms (AWS, Azure, OpenShift, or similar).
• Working knowledge of Java and/or Python for debugging and understanding code flows.
• Understanding of APIs, distributed systems, and application architecture.

Preferred Skills

• Bachelor's degree in Computer Science or equivalent practical experience.
• Experience with monitoring, alerting, and incident management tools.
• Familiarity with batch processing and scheduling systems.

Key Skills

Education

Bachelor's degree