Description

Role Overview
We are looking for a Senior Application Support Lead (L3/TechOps) to manage and support critical enterprise applications in a 24x7 production environment. This role requires a strong blend of technical expertise, leadership, and stakeholder management, ensuring seamless operations across banking applications such as UPI and Core Banking systems.

Key Responsibilities
Team Leadership & Coordination
Lead and mentor L1/L2 support teams
Manage resource allocation, scheduling, and delivery tracking
Coordinate with development, QA teams, and bank stakeholders for UAT and production releases
Application & Server Management
Install, upgrade, and maintain WebLogic & JBoss servers
Ensure availability and performance of UPI & Core Banking applications
Production Support & Monitoring
Monitor system performance (CPU, memory, DB health)
Use tools like Splunk, Dynatrace, APM for proactive monitoring
Maintain SLA adherence and reporting
Incident & Problem Management
Perform deep-dive troubleshooting (logs, thread dumps)
Conduct Root Cause Analysis (RCA)
Drive permanent fixes via change management
Database & Platform Operations
Execute SQL (DDL/DML) for troubleshooting and maintenance
Work with Oracle / MySQL environments
Disaster Recovery & Deployment
Manage DR drills and DC–DR failovers
Handle deployments (WAR files) and OS patching (Linux/Windows)

Technical Skills
Operating Systems: Linux/Unix (RHEL), Windows Server
Middleware: WebLogic, JBoss
Databases: Oracle (11g/12c), MySQL
Scripting: Shell scripting, Unix commands (Sed, Awk, Grep, Find)
Tools: JIRA, Splunk, Dynatrace, WinSCP, PuTTY
Domain Expertise: UPI / Core Banking (Finacle preferred)

Education & Qualifications
Bachelor’s degree in Computer Science / IT / BCA or related field
Certifications in Linux / Finacle (preferred)
Strong communication & stakeholder management skills
Mandatory Requirements
Experience in Banking / Financial Services (PSU Bank preferred)
Strong experience in L3 Production Support
Hands-on with middleware + database + Linux stack

Key Skills

Education

Any Graduate