Description

Lead L3 production support for critical enterprise banking applications, ensuring 24x7 availability and performance of UPI and Core Banking systems.

This role is on-site.

Responsibilities

• Lead, mentor, and schedule L1/L2 support teams while managing resource allocation and delivery tracking.
• Install, upgrade, and maintain WebLogic and JBoss middleware servers across Linux and Windows environments.
• Perform deep-dive troubleshooting using logs, thread dumps, and SQL (DDL/DML) for Oracle and MySQL databases.
• Conduct Root Cause Analysis (RCA) and drive permanent fixes through change management processes.
• Monitor system health via Splunk, Dynatrace, and APM tools to ensure SLA adherence and proactive incident resolution.

Required Skills

• 8+ years of experience in L3 Production Support, preferably within Banking/Financial Services.
• Hands-on expertise with WebLogic and JBoss middleware administration.
• Strong proficiency in Linux/Unix (RHEL) and Windows Server operating systems.
• Experience with Oracle (11g/12c) and MySQL database troubleshooting.
• Proficiency in Shell scripting and Unix commands (Sed, Awk, Grep, Find).
• Practical experience with monitoring and incident management tools: JIRA, Splunk, Dynatrace.
• Ability to manage deployments, OS patching, and DR drills.

Preferred Skills

• Domain knowledge of UPI and Core Banking systems (Finacle preferred).
• Certifications in Linux or Finacle.

Key Skills

Education

Any Graduate