Description

Key Responsibilities

• Provide advanced user and system support via remote and onsite engagement
• Troubleshoot and resolve complex application and system issues
• Support deployment, implementation, and configuration of enterprise applications
• Analyze user requirements and design software modifications
• Debug application errors and optimize system performance
• Develop and deliver user training for software and hardware systems
• Perform data analysis and create queries, stored procedures, and scripts
• Collaborate with cross-functional teams and may lead or mentor junior staff

Required Qualifications

• 5+ years of experience in front-end and back-end support of third-party applications
• Strong experience in application deployment, configuration, and debugging
• Hands-on expertise with Java-based web applications (preferred)
• Experience working with asset management systems (highly preferred)
• Proficiency in SQL, PL/SQL, and database development (Oracle/MS SQL)
• Strong scripting experience (JavaScript, Groovy, XML)
• Ability to diagnose and resolve complex technical issues independently
• Experience working in technical support, system administration, or application development

Categories Skillsets

Application Support & Troubleshooting – Third-Party Application Support, Deployment, Configuration, Debugging, End-User Support

Programming & Scripting – Java, JavaScript, Groovy Script, XML

Database & Data Management – SQL, PL/SQL, T-SQL, Oracle Database, MS SQL Server, Stored Procedures, Data Analysis

Systems & Tools – Asset Management Systems, Enterprise Applications, System Administration

Key Skills

Education

Bachelor's degree