Description

You will provide high-level escalated support for the firm’s software applications and manage the client/server application environment.

Responsibilities

• Research and resolve complex application problems by diagnosing root causes and working directly with vendors.
• Evaluate, install, configure, and deploy new applications and technologies across the enterprise.
• Manage application-oriented projects, overseeing task completion and coordinating efforts with the Project Management Office.
• Document technical processes and maintain knowledgebase articles for all supported systems.
• Identify IT security threats and vulnerabilities to facilitate rapid remediation.
• Provide mentorship and training to IT support teams to encourage knowledge sharing.
• Participate in an after-hours on-call rotation for escalation support.

Required Skills

• 7+ years of related experience in application and end-user support.
• Experience supporting complex systems including Citrix (XeNAp, XenDesktop, XenMobile), SharePoint, and Dynamics CRM.
• Proficiency with ERP systems and professional services applications (tax, audit, or accounting).
• Hands-on experience with Active Directory administration and application deployment.
• Strong troubleshooting skills in Windows desktop environments, including networking, OS, and Microsoft Office Suite.
• Experience using automated help desk systems and QA testing methodologies.
• Ability to manage project phases and hold team members accountable for task completion.

Preferred Skills

• Bachelor’s degree in Computer Science or a related field.
• Experience providing support services specifically within a professional services environment.

Key Skills

Education

Any Graduate