Description
- Design, deploy, and administer AWS environments following best practices
- Support AWS account structure, IAM roles, policies, and least-privilege access
- Develop and maintain solutions using AWS services including (but not limited to):
- Amazon EC2, Auto Scaling, and Elastic Load Balancing
- Amazon VPC, subnets, routing, and security controls
- Amazon S3, EBS, EFS, and data lifecycle policies
- AWS Lambda, API Gateway, and serverless architectures
- Amazon CloudWatch, CloudTrail, and AWS Config
- Develop and support Amazon Connect contact center environments, including: Contact flows, queues, routing profiles, and prompts
- Integrations with AWS Lambda, APIs, and external systems
- Call recording, analytics, and troubleshooting
- Design and integrate AI-enabled solutions using Amazon Bedrock where applicable
- Implement Infrastructure as Code (IaC) using CloudFormation, Terraform, or equivalent tools
- Monitor system performance, availability, and cost optimization opportunities
- Troubleshoot and resolve infrastructure and application issues
- Support CI/CD pipelines and automation workflows
- Collaborate with security teams to implement encryption, logging, monitoring, and compliance controls
- Maintain documentation, runbooks, and architectural diagrams
- Provide knowledge transfer and mentoring to team members
- Participate in scheduled maintenance, upgrades, and after-hours support as required
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REQUIRED SKILLS In order of importance: - 6+ years of overall IT experience supporting enterprise systems
- 3+ years of hands-on AWS experience in development and/or administration
- 3+ years of experience with AWS core services (EC2, VPC, IAM, S3, and Lambda)
- 3+ years of experience with Amazon Connect and/or contact center technologies
- 3+ years of experience integrating APIs, serverless functions, and cloud-native services
- 3+ years of experience with Infrastructure as Code and automation
- 3+ years of experience with security best practices, logging, and monitoring in AWS
- 3+ years of scripting experience (Python, Bash, or equivalent)
| PREFERRED SKILLS In order of importance: - Experience with AI/ML integrations and prompt engineering
- Experience with hybrid cloud or third-party integrations
- Cost optimization and FinOps experience
- Experience with Microsoft Azure Cloud Services and Hybrid Cloud Architectures
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REQUIRED EDUCATION/CERTIFICATIONS: AWS Certified Solutions Architect - Professional OR AWS Certified DevOps Engineer - Professional | PREFERRED EDUCATION/CERTIFICATIONS: Microsoft Certified Azure Solutions Architect (AZ-305) |
Additional Skills: - Strong written and verbal communication skills
- Ability to mentor junior engineers
- Strong documentation and operational discipline
| ENVIRONMENTS AND TOOLS - Amazon Web Services (AWS)
- Amazon Connect
- Amazon Bedrock
- AWS Lambda
- AWS CloudFormation / Terraform
- CloudWatch / CloudTrail
- API Gateway
- CI/CD tools (AWS-native or third-party)
- Git-based version control systems
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