Description

Must Haves

•             5+ years of experience in Production Support, Site Reliability Engineering (SRE), or a related support engineering function, including 2+ years supporting healthcare environments.

•             Hands-on experience managing and supporting production systems within Microsoft Azure.

•             Strong expertise in Azure SQL, T-SQL, and healthcare data exchange standards such as HL7 and FHIR.

•             Advanced scripting and automation skills using PowerShell, Azure CLI, Bash, or Python.

•             Ability to serve as the primary point of contact for high-severity production incidents and critical escalations.

•             Experience leading incident response efforts, coordinating bridge calls, and driving rapid resolution within strict SLA requirements.

•             Proven ability to perform root cause analysis (RCA) across infrastructure, application, and database layers.

•             Commitment to participating in a 24/7 on-call rotation and supporting mission-critical healthcare applications.

•             Working knowledge of HIPAA, HITRUST, and healthcare data privacy and security requirements.

Pluses

•             Experience supporting Epic EHR environments, including Interconnect, Bridges, Cogito, or related Epic modules.

•             Familiarity with Azure OpenAI Services, AI-powered applications, and Large Language Model (LLM) operations.

•             Knowledge of monitoring AI application performance, including prompt/response latency and operational health metrics.

•             Experience working with vector databases or AI-driven search and retrieval platforms.

•             Exposure to enterprise disaster recovery planning, compliance audits, and healthcare regulatory environments.

Day-to-Day

•             Act as the primary support lead for high-severity production outages and critical business escalations.

•             Coordinate incident response activities and bridge calls to restore service for mission-critical healthcare applications.

•             Perform troubleshooting and root cause analysis across Azure infrastructure, databases, and application services.

•             Execute recovery and remediation activities to minimize disruption to patient care and business operations.

•             Monitor and maintain the health, availability, and performance of Azure App Services, Virtual Machines, and Azure Functions.

•             Analyze telemetry and system performance data using Azure Monitor, Log Analytics, and Application Insights.

•             Support and optimize Azure SQL databases, enterprise data pipelines, and cloud storage solutions.

•             Deploy system patches, hotfixes, and updates in accordance with security and operational standards.

•             Audit system logs, user access, and security controls to ensure ongoing compliance and data protection.

•             Develop and maintain automation scripts to reduce manual support activities and improve operational efficiency.

•             Create and maintain technical documentation, support runbooks, disaster recovery procedures, and compliance artifacts.

•             Collaborate with engineering, infrastructure, security, and application teams to drive service reliability and continuous improvement

Key Skills

Education

Any Graduate