Description

Own production stability and incident response for mission-critical healthcare applications on Microsoft Azure.

This role is hybrid.

Responsibilities

• Lead incident response for high-severity outages, coordinating bridge calls and driving rapid resolution within strict SLAs.
• Perform root cause analysis across Azure infrastructure, application services, and database layers to prevent recurrence.
• Monitor system health and performance using Azure Monitor, Log Analytics, and Application Insights.
• Execute recovery, remediation, and patching activities to minimize disruption to patient care and business operations.
• Develop and maintain automation scripts to reduce manual support tasks and improve operational efficiency.

Required Skills

• 5+ years of experience in Production Support, Site Reliability Engineering (SRE), or related support engineering.
• Hands-on experience managing and supporting production systems within Microsoft Azure.
• Strong expertise in Azure SQL, T-SQL, and healthcare data exchange standards such as HL7 and FHIR.
• Advanced scripting and automation skills using PowerShell, Azure CLI, Bash, or Python.
• Working knowledge of HIPAA, HITRUST, and healthcare data privacy and security requirements.
• Ability to serve as the primary point of contact for critical escalations and participate in 24/7 on-call rotation.
• Experience supporting healthcare environments, including Epic EHR modules.

Preferred Skills

• Familiarity with Azure OpenAI Services, AI-powered applications, and Large Language Model (LLM) operations.
• Knowledge of monitoring AI application performance, including prompt/response latency and operational health metrics.
• Experience working with vector databases or AI-driven search and retrieval platforms.

Key Skills

Education

Any Graduate