Description

You will lead the design and construction of conversational AI solutions.

Responsibilities

• Design and build chatbots using LivePerson Conversation Builder, covering routing, FAQ, transactional, and survey bots.
• Prepare chatbot storyboards and user/process flows to define interaction design.
• Configure agent connectors to maintain high availability for concurrent conversations.
• Integrate chatbots with backend systems via APIs to automate use cases.
• Lead a team of bot developers, providing technical direction and mentoring.

Required Skills

• 5+ years in chatbot development, including 2+ years on Conversational Cloud platforms (e.g., LivePerson LiveEngage).
• Strong understanding of Conversation Builder, agent connectors, skills & campaigns, and API-based authentication.
• Proficiency in JavaScript, Node.js, REST APIs, and JSON; and Python for bot logic.
• Experience implementing AI/ML models, NLP engines (e.g., LUIS, GPT, BERT), and Generative AI.
• Familiarity with cloud platforms (Azure, AWS, GCP) and microservices architecture.
• Proven leadership and collaboration experience within agile environments.

Key Skills

Education

Bachelor's degree