Description

>> Monitor production systems from a business impact perspective and review alerts, incidents, and dashboards.

>> Assess and prioritize incidents based on customer, store, and operational impact.

>> Act as the business point of contact during production issues and outages.

>> Coordinate with support (L2/L3), monitoring/SOC, development, QA, and external teams.

>> Validate environment stability (Production, Staging, QA) and flag configuration issues.

>> Support incident triage, distinguishing incidents, defects, and enhancements.

>> Communicate clear, business‑friendly status updates to stakeholders and leadership.

>> Support post‑deployment monitoring and hyper care to ensure business stability.

>> Identify recurring issues and support preventive monitoring and risk mitigation.

>> Ensure incidents are closed only after business confirmation, not just technical resolution.

Requirements: 

>> 8-10+ years experience

>> Core .NET Technologies

>> Business Analyst with support knowledge

>> Associate degree required, or equivalent work experience. Bachelor’s Degree preferred

Key Skills

Education

Bachelor's degree