Description

Responsibilities

·                Partner with business stakeholders to gather requirements, analyze business processes, and identify opportunities for Salesforce optimization.

• Lead end-to-end delivery of new Salesforce functionality and enhancements.
• Support initiatives across Salesforce Sales Cloud, Service Cloud, and Field Service.
• Translate business needs into functional requirements and user stories.
• Work closely with development teams and system owners to ensure successful solution delivery.
• Understand and evaluate system integrations from a business and functional perspective.
• Drive projects forward independently and take ownership of outcomes.
• Act as a trusted advisor to business partners while helping shape and improve business processes.

Required Qualifications

·                5+ years of Business Analyst experience with a strong focus on Salesforce.

• Hands-on experience with Salesforce Sales Cloud.
• Experience supporting Salesforce Service Cloud and/or Field Service initiatives.
• Ability to gather requirements, document processes, and manage projects through implementation.
• Strong stakeholder management and communication skills.
• Experience working in regulated industries, preferably Life Sciences or Medical Devices.
• Proven ability to operate independently and drive results.

Preferred Qualifications

·                Experience with Salesforce Sales Planning.

• Experience with Salesforce Incentive Compensation (SPIFF), recently acquired by Salesforce.
• Understanding of Salesforce integrations and connected business systems.
• Prior Salesforce development experience is a plus, but not required.
• Local Boston-area candidates preferred

Key Skills

Education

Any Gradute