Description

Key Responsibilities
Business Analysis & Requirements Management

• Lead the requirements gathering process by engaging stakeholders to define business needs, objectives, success metrics, and solution requirements.
• Analyze business operations, processes, workflows, and systems to identify gaps, inefficiencies, risks, and opportunities for improvement.
• Translate business requirements into detailed functional specifications and collaborate with vendors and IT teams to deliver effective solutions.
• Facilitate business requirement workshops, stakeholder interviews, and discovery sessions.
• Create and maintain comprehensive project documentation, including:
  • Business Requirements Documents (BRDs)
  • Functional Requirements Documents (FRDs)
  • User Stories and Acceptance Criteria
  • Use Cases
  • Process Flow Diagrams
  • Business Process Maps
  • System and Data Flow Diagrams
• Ensure alignment between business objectives and technical solutions throughout the project lifecycle.

Process Improvement & Solution Delivery

• Lead business process mapping and process improvement initiatives to optimize operational efficiency and application performance.
• Bridge communication gaps between business users, vendors, and technical teams to facilitate successful project delivery.
• Evaluate proposed solutions and provide recommendations that align with business goals and organizational priorities.
• Monitor and measure solution effectiveness through post-implementation reviews and continuous improvement activities.
• Support organizational change management initiatives related to system implementations and process improvements.

Testing, Training & Implementation Support

• Lead and facilitate User Acceptance Testing (UAT) activities and validate solutions against documented business requirements.
• Coordinate testing, implementation, training, deployment, and knowledge transfer activities.
• Support transition planning and handoff to operational and support teams following implementation.
• Ensure successful adoption of new systems, processes, and enhancements.

Required Qualifications

• Minimum of eight (8) years of professional Business Analysis experience supporting business and technology initiatives.
• Proven experience leading requirements gathering, business process analysis, and solution design activities.
• Strong experience translating business requirements into functional and technical specifications.
• Experience facilitating stakeholder meetings, workshops, and requirements sessions.
• Demonstrated expertise in business process mapping, workflow analysis, and process improvement.
• Experience coordinating project activities and supporting project delivery across multiple teams.
• Strong understanding of Software Development Life Cycle (SDLC), Agile, Waterfall, and hybrid project methodologies.
• Experience developing process flows, use cases, user stories, business requirements, and system documentation.
• Experience facilitating User Acceptance Testing (UAT), implementation, training, and deployment activities.
• Strong analytical, problem-solving, organizational, and critical-thinking skills.
• Excellent verbal and written communication skills with the ability to interact effectively with all levels of management and staff.
• Ability to manage multiple priorities while maintaining a high level of attention to detail and quality.

Preferred Qualifications

• Experience working within government agencies, public sector organizations, or highly regulated environments.
• Experience working with enterprise applications, business process automation, and system integration initiatives.
• Experience using Agile project management and collaboration tools such as Azure DevOps, Jira, Monday.com, or similar platforms.
• Experience with business intelligence and reporting tools such as Power BI.
• CBAP, CCBA, PMI-PBA, Agile Business Analyst, or related certifications are preferred

Key Skills

Education

Bachelor's degree