Senior Business Analyst

• Bachelor’s degree in computer science, Business Administration, or related discipline.
• 15+ years of experience as a Senior/Lead Business Analyst leading business requirements gathering, process elicitation, stakeholder workshops, interviews, and surveys.
• Extensive experience working with clinical stakeholders (Family Physicians, Specialists, Nurse Practitioners, governing bodies) and non-clinical stakeholders (HIM SMEs, administrative teams, management, and executives).
• 10+ years of experience delivering business analysis services for large, complex, multi-organization transformation projects.
• 10+ years of IM/IT industry experience.
• 5+ years of Quality Assurance experience including test strategy, test planning, and testing coordination.
• Strong experience in healthcare/eHealth environments within Canadian jurisdictions.
• Expertise in business and technical documentation including BRDs, functional specifications, workflows, BPMN diagrams, gap analysis, and decision documents.
• Experience developing QA strategies, test cases, test data, UAT, integration testing, and test reporting.
• Experience creating end-user onboarding and training documentation including user guides and training manuals.
• Experience supporting project-to-operations transition activities and operational framework documentation.
• Hands-on experience with Agile, Waterfall, Scrum, Kanban, JIRA, Visio, BPMN, and ALM/Quality Center.
• Strong understanding of healthcare privacy, security, and data confidentiality regulations.
• Excellent verbal and written communication skills in both English and French.

Role and Responsibilities

• Lead business analysis activities including requirements elicitation, stakeholder engagement, workshop facilitation, interviews, and surveys.
• Collaborate with clinical, operational, technical, and executive stakeholders to define business and system requirements.
• Analyze and document current and future state business processes, workflows, and transformation initiatives.
• Create detailed business and technical documentation including functional requirements, process maps, workflow diagrams, and gap analysis reports.
• Develop and support QA strategies, test plans, test cases, test execution, and defect management across system, integration, and UAT phases.
• Support onboarding, training, and operational transition activities by creating user manuals, SOPs, training guides, and operational support documentation.
• Facilitate communication between business, technical, and vendor teams across multiple organizations and project streams.
• Ensure compliance with healthcare privacy, security, and confidentiality standards.
• Support Agile and Waterfall project delivery methodologies while coordinating with cross-functional teams throughout the project lifecycle