Description

Key Skills: Business Analysis, Process Improvement, Lean Six Sigma, GenAI, Agentic AI, RPA, Process Mapping, Requirements Gathering, Transformation, BPMN

Good to Have Skills: CBAP certification, PMP certification, Black Belt certification from reputed organizations like ASQ, experience with Agile/Scrum methodologies, AI/ML concepts, GCP environment, Trust & Safety domain experience, compliance and regulatory environment experience, business process management certification.

Roles & Responsibilities:

• Analyze, map, and document current as-is project workflows across various streams and design standardized efficient to-be processes.
• Lead and facilitate workshops with project stakeholders, subject matter experts, and technical teams to capture and prioritize detailed business requirements.
• Support the Program Manager in identifying, assessing, and prioritizing opportunities for process automation and technology adoption to achieve transformation objectives.
• Partner with technical teams to ensure proposed solutions align with business objectives and compliance requirements.
• Develop and deliver training, communication, and support materials to ensure successful adoption of new processes by end-users.
• Define Key Performance Indicators and metrics to monitor the effectiveness of new processes and realized business value.
• Drive continuous improvement culture through implementation of Lean Six Sigma principles in day-to-day KPO/BPO operations.
• Manage customer relationships independently and implement innovative GenAI and Agentic AI solutions within operational frameworks.

Experience Required: 5+ years of experience as a Business Analyst, Business Transformation Consultant, or similar role with minimum 2 years of relevant experience in process improvement and transformation using GenAI or Agentic AI initiatives. Must have experience in T&S domains and reputed KPO environment.

Education: Any Graduate/PG with specialization in Analytics, Data Science, or Transformation. MBA from Tier 1 or 2 colleges preferred

Key Skills

Education

Any Graduate