Description

You will lead business transformation initiatives by analyzing workflows, driving process improvements, and implementing GenAI and Agentic AI solutions within KPO/BPO operations.

Responsibilities

• Analyze, map, and document current as-is project workflows across various streams and design standardized efficient to-be processes.
• Lead and facilitate workshops with project stakeholders, subject matter experts, and technical teams to capture and prioritize detailed business requirements.
• Support the Program Manager in identifying, assessing, and prioritizing opportunities for process automation and technology adoption to achieve transformation objectives.
• Partner with technical teams to ensure proposed solutions align with business objectives and compliance requirements.
• Define Key Performance Indicators and metrics to monitor the effectiveness of new processes and realized business value.

Required Skills

• 5+ years of experience as a Business Analyst, Business Transformation Consultant, or similar role.
• Minimum 2 years of relevant experience in process improvement and transformation using GenAI or Agentic AI initiatives.
• Strong proficiency in Business Analysis, Process Mapping, and Requirements Gathering.
• Hands-on experience with Process Improvement, Lean Six Sigma, and RPA.
• Demonstrated experience in Trust & Safety (T&S) domains and reputed KPO environments.
• Educated with Any Graduate/PG degree, with specialization in Analytics, Data Science, or Transformation preferred.

Preferred Skills

• CBAP, PMP, or Black Belt certification from reputed organizations like ASQ.
• Experience with Agile/Scrum methodologies, AI/ML concepts, and GCP environment.
• Business process management certification and Trust & Safety domain expertise.

Key Skills

Education

Any Graduate