Description

Responsibilities:

• You will deliver enhancements to Apex and ATOM and provide first- and second-line support to traders and back-office users for trade lifecycle issues, including booking errors, settlement breaks, and collateral disputes.
• You will investigate and resolve trade-level incidents and exceptions on Apex and ATOM, performing root cause analysis and coordinating fixes with technology teams to ensure prompt and durable resolution.
• You will produce data-driven reports and dashboards to track support metrics and recurring issues, enabling continuous improvement across the support function.

Requirements:

Must have:

Experience working as a Business Analyst in Front Office and Back Office teams

Experience in gathering requirements for Front Office users

Detailed understanding of the Repo and Sec Lending markets (Front Office, Settlements and Collateral Management)

Ability to translate requirements from non-technical users to developers

Ability to explain technical issues and constraints to non-technical users

In depth knowledge of a Repo trading platform.

Ability to work effectively within a global team split across several different locations and time zones

Solid technical proficiency, including the ability to write scripts (e.g. Python or SQL) and perform data analysis, with practical experience using AI-powered tooling (such as Aiden/Copilot-style assistants) to accelerate scripting, query-writing, and root cause investigation

Key Skills

Education

Bachelor's degree