Key Responsibilities

Conduct stakeholder analysis and facilitate requirements gathering sessions.
Perform market research and business process analysis.
Document current-state and future-state business processes and workflows.
Create user stories, acceptance criteria, and functional requirements.
Develop business process models, use cases, wireframes, entity relationship diagrams, data dictionaries, context diagrams, and functional decomposition documents.
Gather, document, validate, and manage business, functional, and technical requirements.
Create and maintain a Requirements Traceability Matrix (RTM).
Support procurement activities by preparing business analysis deliverables and assisting with procurement documentation.
Perform functional and integration testing.
Support User Acceptance Testing (UAT), including developing test scenarios and test cases.
Prepare and maintain project documentation, reports, meeting minutes, and user documentation.
Collaborate with project managers, developers, and business stakeholders to ensure solutions meet business needs.
Conduct gap analysis and document findings.
Support system implementation and go-live activities.
Develop business, stakeholder, solution, and transition requirements.
Follow established PMO methodologies and Agile practices.
Attend project and PMO meetings as required.
Perform other related duties as assigned.

Required Qualifications

7+ years of experience in business systems analysis and testing methodologies.
7+ years of experience gathering business requirements and developing business rules and process flows.
7+ years of experience with business process design, definition, and redesign.
7+ years of experience applying Business Analysis methodologies and problem-solving techniques.
Strong experience with Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and Microsoft Project.
Excellent written and verbal communication skills.
Strong analytical, organizational, and documentation skills.
Experience developing procurement-related documentation, including RFPs and evaluation criteria (5+ years).
Experience creating Context Diagrams and Functional Decomposition documents (5+ years).
Knowledge of Software Development Life Cycle (SDLC).
Experience with IT Service Management (ITSM) best practices.
Strong understanding of SharePoint end-user functionality.
Experience performing functional and integration testing.
Proven ability to manage multiple priorities in a fast-paced environment.