Description

You will capture and document B2B customer-centric requirements, focusing on minimizing customer pain points and providing visibility into operational data.

Responsibilities

• Perform analysis and design using business requirements, functional specifications, user stories, acceptance criteria, use cases, swim lane diagrams, and AS-IS/TO-BE diagrams.
• Create mock-ups and wireframes for digital user interface designs and user experience.
• Document requirements for integrations between enterprise systems and work with multiple data sources and ERPs.
• Execute IT standards, policies, procedures, and information security practices.
• Influence cross-functional decisions, manage multiple concurrent initiatives, and facilitate vendor management.

Required Skills

• 5+ years of experience in systems analysis and design.
• Proven track record of successful medium to large-scale project implementations.
• Experience in SDLC and Agile/Scrum methodology.
• Strong proficiency in Jira for project management and tracking.
• Experience working with Salesforce Sales Cloud and Experience Cloud.
• Strong business process design and workflow analysis capabilities.
• Excellent verbal and written communication skills for technical and user-friendly audiences.

Preferred Skills

• Bachelor’s Degree in Computer Science, Information Systems, Business, or related major.
• Experience in the manufacturing industry (durable goods, construction, or building materials).
• Familiarity with Google Suite, Lucid Charts, and CBAP certification.

Key Skills

Education

Bachelor’s degree