Description

Key Responsibilities

• Lead requirements elicitation, analysis, and documentation across enterprise software implementation programs valued at $5M or more
• Serve as the primary liaison between business stakeholders, executive sponsors, solution architects, and development teams
• Facilitate discovery sessions, requirements workshops, and stakeholder interviews to define program scope and objectives
• Translate complex business needs into detailed business requirements documents (BRDs), functional specifications (FRDs), user stories, and acceptance criteria
• Develop process flows and current-state/future-state analysis to guide solution design
• Conduct gap analysis and recommend process improvements aligned with business objectives
• Manage scope, traceability, and change control across the requirements baseline

Duties/Responsibilities

• Plans and leads the analysis workstream for large, multi-phase software implementation projects, coordinating across multiple teams and vendors
• Elicits, validates, and prioritizes requirements from business and technical stakeholders, resolving conflicting priorities
• Produces and maintains comprehensive documentation including BRDs, FRDs, use cases, user stories, process maps, and requirements traceability matrices
• Partners with solution architects and developers to ensure proposed solutions satisfy documented requirements and business goals
• Defines acceptance criteria and supports the development of test plans, test cases, and user acceptance testing (UAT) activities
• Coordinates and facilitates UAT, capturing defects and managing resolution with delivery teams
• Identifies, tracks, and escalates project risks, dependencies, and issues that may impact scope, timeline, or budget
• Supports project managers with effort estimation, scope definition, and status reporting on high-value engagements
• Provides post-implementation support, user training materials, and process optimization recommendations
• Manages stakeholder expectations and communications across executive, business, and technical audiences

Required Skills/Abilities

• Bachelor's degree in Business Administration, Information Systems, Computer Science, or a related field
• 8+ years of business analysis experience, with a proven track record on enterprise software implementation projects
• Demonstrated experience leading analysis on software implementation projects with total budgets exceeding $5 million
• Expertise in requirements elicitation, documentation, and management (BRDs, FRDs, user stories, traceability matrices)
• Strong understanding of the software development life cycle (SDLC) and both Agile and Waterfall delivery methodologies
• Proven ability to facilitate workshops and manage diverse, senior-level stakeholder groups
• Excellent verbal and written communication skills, with the ability to present complex information clearly to varied audiences
• Strong analytical, problem-solving, and critical-thinking skills
• Experience with process modeling and requirements tools (e.g., Visio, Lucidchart, Jira, Confluence, Azure DevOps)
• Ability to manage competing priorities across multiple concurrent workstreams

Preferred Qualifications

• Professional certification such as CBAP (Certified Business Analysis Professional), PMI-PBA, or CSPO
• Experience delivering implementations in regulated industries (Government, Financial Services, Healthcare)
• Experience working with system integration, package implementation, or custom software delivery
• Familiarity with data migration, integration patterns, and reporting/analytics requirements
• Experience working with nearshore and offshore delivery teams
• Exposure to vendor management and statement of work (SOW) scope definition
• Based on the East Coast or able to support East Coast working hours and client locations

Key Skills

Education

Bachelor's degree