Description

You will define requirements, manage data workflows, and support testing as a Senior Business Analyst. This hybrid role requires onsite presence on Thursdays and Fridays.

Responsibilities

• Define functional, user, and non-functional requirements.
• Develop detailed report specifications and documentation.
• Triage and prioritize incoming support tickets.
• Support user acceptance testing and quality analysis.
• Provide direct support and training to end users.

Required Skills

• 10-14 years of experience as a Business Analyst.
• IIBA certification.
• Strong knowledge of Salesforce.
• Proficiency in SQL and Data Loader.
• Advanced MS Excel skills.
• Strong oral and written communication skills.
• Analytical thinking and organizational skills.
• Experience with documentation, presentation, and multitasking.

Preferred Skills

• Experience in quality analysis and testing.

Key Skills

Education

Any Graduate