Description

Lead requirement elicitation and management for the ServiceNow Strategic Portfolio Management (SPM) application.

This role is on-site.

Responsibilities

• Elicit and manage requirements for the ServiceNow SPM application development.
• Manage the project Product Backlog and provide subject-matter expertise to senior management.
• Collaborate with stakeholders to develop detailed solution requirements, including Sprint planning and reviews.
• Support functional testing, stakeholder demos, and coordinate user acceptance testing (UAT).
• Develop a deep understanding of the IT department’s systems and processes.

Required Skills

• 8+ years of experience as a Business Analyst.
• 3+ years in a lead or senior role specifically on ServiceNow projects.
• Strong background in ServiceNow SPM or TBM implementation.
• Experience working in both Waterfall and Agile/Scrum environments.
• Proficiency with Azure DevOps tools.
• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• Proven experience leading complex projects as a Senior Business Analyst.

Preferred Skills

• Experience with ServiceNow TBM/SPM development.
• Relevant industry certifications.

Key Skills

Education

ANY GRADUATE