Description

You will provide hands-on support to employees during the rollout and stabilization of a Workday-based Human Resources Management System.

Responsibilities

• Provide real-time assistance to employees using the Workday HR system, both virtually and in person.
• Guide staff step-by-step through HR processes to ensure system proficiency.
• Assist with data entry, screen navigation, and error correction within the platform.
• Troubleshoot user issues and escalate unresolved concerns to the appropriate channels.
• Track user questions and follow up to ensure timely resolution of open issues.
• Coordinate and schedule virtual and onsite support sessions.

Required Skills

• 5+ years of experience in business SME or user support roles.
• Direct experience supporting users during a Workday rollout or implementation.
• Hands-on experience with HRM systems, specifically Workday.
• Background in customer service, user support, training, or help desk environments.
• Proficiency with online meeting tools such as Microsoft Teams.
• Strong ability to explain complex processes in clear, simple language.
• Demonstrated organizational skills and attention to detail.
• Ability to work effectively with diverse groups of people.
• Any Graduate degree.

Preferred Skills

• Experience supporting large-scale system transitions or rollouts.
• Experience creating or updating user-friendly support materials, such as guides or FAQs.
• Familiarity with HR or payroll processes.

Key Skills

Education

Any Graduate