Description

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Core Responsibilities

•              Primary owner of Yardi application support, handling a high volume of tickets related to:

o             User errors

o             Data issues

o             Workflow and process questions

•              Troubleshoot and resolve issues by:

o             Walking end users through problems step by step

o             Explaining system behavior and correct usage

o             Applying backend fixes where appropriate

•              Support Yardi v7 (legacy) environment with a gradual transition to Yardi Elevate

•              Perform mini projects and enhancements related to Yardi functionality, configuration, and cleanup

•              Provide functional support across Yardi modules, including:

o             Procure to Pay

o             Basic Financials

o             Residential / Public Housing

o             Inspections

o             Maintenance applications and integrations

•              Act as a liaison between business users and technical teams as needed

•              Document issues, resolutions, and basic processes to reduce repeat tickets

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Reporting & Data (Nice to Have)

•              Run and support existing Yardi reports

•              Modify or troubleshoot SQL based reports when needed

•              Assist with ad hoc reporting requests

•              BI / SQL skills are a plus but not required; must be willing and able to learn

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Required Skills & Experience

•              Hands on experience supporting Yardi in a production environment

•              Strong understanding of public housing / residential housing workflows

•              Knowledge of financial processes, especially procure to pay

•              Excellent people skills and patience working with non-technical users

•              Ability to independently manage tickets and small projects

•              Comfortable working in an older/legacy system environment

•              Willingness to work onsite and split time between two locations

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Preferred / Plus Skills

•              SQL or reporting experience

•              BI tools exposure

•              Experience in government, housing authority, or police department environments

•              Experience supporting legacy systems during platform transitions (e.g., v7 → Elevate)

Key Skills

Education

Bachelor's degree