Description

You own Yardi application support, resolving user errors, data issues, and workflow questions. You act as the primary liaison between business users and technical teams while managing a high volume of support tickets.

This role is on-site.

Responsibilities

• Troubleshoot and resolve Yardi issues by guiding users, explaining system behavior, and applying backend fixes.
• Support Yardi v7 (legacy) and manage the gradual transition to Yardi Elevate.
• Execute mini projects, enhancements, and cleanup related to Yardi functionality and configuration.
• Provide functional support across Procure to Pay, Basic Financials, Residential/Public Housing, Inspections, and Maintenance modules.
• Document issues, resolutions, and processes to reduce repeat tickets and improve knowledge sharing.

Required Skills

• Hands-on experience supporting Yardi in a production environment.
• Strong understanding of public housing or residential housing workflows.
• Knowledge of financial processes, specifically Procure to Pay.
• Ability to independently manage tickets and small projects in a legacy system environment.
• Excellent communication skills for working with non-technical users.
• Willingness to work onsite, splitting time between two locations.
• Bachelor's degree and 5+ years of experience.

Preferred Skills

• SQL or BI tools experience for modifying and troubleshooting reports.
• Experience in government, housing authority, or police department environments.

Key Skills

Education

Bachelor's degree