Description

Lead business analysis for enterprise-level Salesforce CRM implementations and platform optimizations.

This role is on-site.

Responsibilities

• Translate business requirements into functional specifications and actionable solutions.
• Analyze, design, and document business processes to improve efficiency and outcomes.
• Facilitate stakeholder workshops, requirement-gathering sessions, and solution reviews.
• Identify process gaps, dependencies, and opportunities for automation across Commercial, R&D, and Sales functions.
• Support project planning, testing, change management, and deployment activities.

Required Skills

• 10+ years of experience as a Business Systems Analyst or Business Analyst.
• Extensive experience in business process analysis, design, and documentation.
• Mandatory Salesforce CRM expertise for system enhancements and platform initiatives.
• Proven track record supporting complex, large-scale enterprise projects.
• Strong requirements gathering, analytical, and problem-solving skills.
• Excellent communication and documentation abilities for cross-functional collaboration.
• Ability to travel approximately 20% across North America.

Preferred Skills

• Bachelor’s degree in Business, IT, or Computer Science.
• Functional experience in Commercial, R&D, Marketing, or Sales within CPG or food service industries.
• Proficiency with process flowcharting tools (Visio, Lucidchart) and BI platforms (Power BI, MicroStrategy).

Key Skills

Education

Bachelor's degree