Description

You will design, develop, and implement conversational AI solutions using Google Cloud Contact Center AI (CCAI).

Responsibilities

• Design, develop, and deploy virtual agents using Google Dialogflow ES and CX for voice and chat.
• Integrate Dialogflow agents and Google CCAI with contact center platforms like Genesys, AWS Connect, and Cisco using APIs and webhooks.
• Develop backend services using Python or Node.js to integrate with enterprise systems such as CRM and databases.
• Implement and optimize Google Cloud Platform services (Cloud Functions, Pub/Sub, Cloud Run, BigQuery) for scalable AI solutions.
• Perform NLP and NLU tuning to improve intent recognition accuracy and track performance using monitoring tools.

Required Skills

• 8+ years of software development experience, with 2+ years in conversational AI using Google CCAI and Dialogflow ES/CX.
• Strong proficiency in Python (Flask/FastAPI/Django) or Node.js.
• Proven experience with RESTful APIs and webhook integrations.
• Hands-on experience with Google Cloud Platform (GCP).
• Familiarity with AWS Connect and Genesys Cloud.
• Understanding of contact center architecture, including IVR and CRM integration (Salesforce, ServiceNow).
• Experience with Git, CI/CD pipelines, and Agile methodologies.

Key Skills

Education

Any Graduate