Description

You will design and implement conversational AI solutions using Google Cloud Contact Center AI.

This role is on-site.

Responsibilities

• Design, develop, and deploy virtual agents using Google Dialogflow ES and CX for voice and chat interactions.
• Integrate Dialogflow agents with contact center platforms like Genesys, AWS Connect, and Cisco via APIs and webhooks.
• Develop backend services using Python or Node.js to connect with enterprise CRM and database systems.
• Implement and optimize Google Cloud Platform services (Cloud Functions, Pub/Sub, Cloud Run, BigQuery) for scalable AI solutions.
• Tune NLP and NLU models to improve intent recognition accuracy and track performance using monitoring tools.

Required Skills

• 8+ years of software development experience, including 2+ years in conversational AI using Google CCAI and Dialogflow ES/CX.
• Strong proficiency in Python (Flask/FastAPI/Django) or Node.js.
• Proven experience with RESTful APIs and webhook integrations.
• Hands-on experience with Google Cloud Platform (GCP) services.
• Familiarity with AWS Connect and Genesys Cloud contact center platforms.
• Understanding of contact center architecture, including IVR and CRM integration (Salesforce, ServiceNow).
• Experience with Git, CI/CD pipelines, and Agile methodologies.

Preferred Skills

• Experience optimizing NLU intent recognition accuracy in production environments.

Key Skills

Education

Any Graduate