Description

Key Skills: Production Support, UNIX, SQL, RCA, Troubleshooting

Roles and Responsibilities:

• Monitor production applications and scheduled jobs, investigate failures, and restore services within agreed support objectives.
• Analyze application and system issues using SQL queries, UNIX commands, logs, and operational data.
• Execute support activities across UNIX, Linux, and Windows environments while maintaining production stability.
• Develop and maintain Perl scripts or other UNIX-based utilities to automate recurring support tasks and operational checks.
• Document incidents, communicate technical issues clearly, and coordinate resolution with engineering, infrastructure, and client teams.

Skills Required:

• 2 to 9 years of relevant experience in technical support, application support, or production operations.
• Professional experience in production support for enterprise applications or customer-facing technology platforms.
• Strong SQL skills for data validation, issue investigation, and production support analysis.
• Hands-on experience with UNIX environments and familiarity with Linux and Windows operating systems.
• Experience with scheduling, job monitoring, incident investigation, and Perl or UNIX scripting.

Good to Have:

• Hands-on troubleshooting experience and knowledge of root cause analysis practices.

Education: Any graduate degree or equivalent educational qualification

Key Skills

Education

Any Graduate