Description

You build and resolve complex technical issues for mission-critical cloud applications.

Responsibilities

• Serve as the final escalation point for advanced technical issues from support and customer success teams.
• Diagnose and resolve deep technical issues across .NET or Golang applications, systems, and networks.
• Perform log analysis, code review, and root cause analysis to drive permanent solutions.
• Collaborate with product and engineering teams to communicate customer needs and influence fixes or enhancements.
• Create technical documentation, knowledge base articles, and post-incident reports (RCAs).

Required Skills

• 10+ years of experience in technical support, escalation engineering, or software development.
• Strong expertise in .NET (C#) or Golang, capable of reading and debugging code.
• Solid understanding of networking concepts: Tcp/ip, Dns, Udp, Rdp, Firewalls, Load Balancers, Vpns.
• Proven experience in troubleshooting and debugging production systems.
• Experience with cloud-based systems and deployments.
• Experience working in customer-facing roles with enterprise clients.
• Excellent problem-solving skills and attention to detail.

Key Skills

Education

Any Graduate