Description

You will provide advanced L1/L2 incident management and support for internal applications hosted on AWS.

This role is on-site.

Responsibilities

• Deliver incident management and advanced-level support for internal applications across public cloud platforms.
• Serve as the primary point of contact for application developers through a ticketing system.
• Conduct root cause investigations to identify issue causation and document prevention strategies.
• Develop and implement scalable automation to support large-scale environments.
• Optimize operational processes to improve efficiency, reliability, and security.

Required Skills

• 10+ years of professional experience.
• Extensive AWS experience, specifically with ECS, EC2, Lambda, IAM, or CloudFormation.
• Expertise in Kubernetes and EKS clusters.
• Proficiency in SDLC with the ability to read Java and Python code.
• Hands-on scripting experience using Python and Unix shell.
• Database management experience with Oracle, Cassandra, or CockroachDB, including performance tuning and backups.
• Experience with middleware and messaging systems such as Kafka and MQ.
• System administration skills in Unix, Linux, and Windows environments.
• Experience managing Tomcat and using monitoring tools.

Preferred Skills

• Infrastructure as Code (IaC) using Terraform.

Key Skills

Education

Any Graduate