Description

• Provide production support and maintenance for supply chain applications, ensuring application availability and business continuity.
• Manage incidents, service requests, defects, and enhancement requests using ServiceNow and Jira.
• AnaRlyze, prioritize, track, and resolve production tickets within defined Service Level Agreements (SLAs).
• Perform detailed ticket analysis, troubleshoot technical issues, and conduct root-cause analysis to prevent recurring incidents.
• Design, develop, and implement application enhancements based on business requirements and technical specifications.
• Develop, maintain, and troubleshoot backend services using Java 17, including exception handling, service failures, and memory-related issues.
• Develop and enhance frontend components using Angular 20, resolving UI issues and improving application usability.
• Use Splunk to analyze application logs, investigate exceptions, identify error patterns, and troubleshoot production issues.
• Investigate Out-of-Memory (OOM) errors, JVM memory utilization, garbage collection behavior, and potential memory leaks.
• Perform cloud health checks and monitor application availability, resource utilization, and overall system performance.
• Identify performance bottlenecks and implement code-level optimizations to improve response times, memory consumption, and application stability.
• Support application upgrades, defect fixes, code changes, deployments, and post-release validation.
• Perform impact analysis, unit testing, integration testing, and regression testing for enhancements and defect fixes.
• Collaborate with architects, QA engineers, DevOps, infrastructure, and functional teams to resolve complex technical issues.
• Participate in code reviews and follow development standards to ensure code quality, maintainability, and reliability.
• Maintain technical documentation, enhancement specifications, troubleshooting procedures, and root-cause analysis reports.
• Track incident progress, document resolutions, manage escalations, and maintain ticket updates in ServiceNow and Jira.
• Identify opportunities for automation, performance improvement, and proactive incident prevention.
• Participate in release planning, change management, and production deployment activities.

Technical Skills

• Development: Java 17, Angular 20, REST APIs
• Supply Chain: Application Development, Support, Maintenance, and Enhancement
• Monitoring: Splunk Log Analysis and Application Monitoring
• ITSM and Ticketing: ServiceNow, Jira, Incident Management, Problem Management, and Change Management
• Production Support: Ticket Analysis, Troubleshooting, Root-Cause Analysis, and SLA Management
• Performance: Out-of-Memory Troubleshooting, JVM Analysis, Performance Tuning, and Optimization
• Cloud Operations: Cloud Health Checks, Application Availability, and Resource Monitoring
• Testing and Deployment: Unit Testing, Integration Testing, Regression Testing, Code Reviews, and Release Support

Key Skills

Education

Bachelor's degree