Description

• Candidate should have industry experience in providing Level 1 and Level 2 support.
• Should be able to handle day to day production issues
• Strong knowledge of ITSM processes
• Should be able to communicate with German users in English effectively
• Experience in execution/documentation of SOP’s
• Basic support/monitoring experience on Endur is a MUST
• Should be able to conduct Root cause analysis for recurring issues independently
• Experience in handling escalations and follow pre-defined guidelines and processes
• Candidate with experience in Energy Trading & Risk Management domain and processes is a plus
• Experience with Tools – BaseIT / JIRA/ ADO /datadog
• Should be able to translate business requirements/production issues into IT support tickets for L2/L3
• Should be able to create reports in PowerBi
• Experience in managing Level 1/2 support in 24X7 model
• Hands on experience in managing/reporting of SLA’s

Key Skills

Education

Bachelor's degree