Description

You will lead the technical architecture and integration of the Five9 cloud contact center platform.

Responsibilities

• Lead the integration of the Five9 cloud contact center platform.
• Provide strategic insights for global contact center operations.
• Collaborate on seamless CRM integrations with Salesforce or Microsoft Dynamics CRM.
• Architect global contact center solutions.

Required Skills

• 5+ years of experience in contact center architecture.
• Proven experience working with the Five9 platform.
• Strong background in CRM integration, specifically Salesforce or Microsoft Dynamics.
• Experience architecting global-scale contact center solutions.
• Experience with CRM integration workflows.
• Bachelor's degree in any field.

Preferred Skills

• Experience with RPA (Automation Anywhere).
• Knowledge of Appian RMS and migrating from AWS Connect to Five9.

Key Skills

Education

Any Graduate