Description

Develop and maintain Webex Contact Center solutions and IVR integrations.

This role is on-site.

Responsibilities

• Build and maintain Google Dialogflow IVR agents.
• Manage UCCE/CVP scripting and system integrations.
• Support existing contact center architecture and web-based components.
• Develop Webex Contact Center solutions using APIs.

Required Skills

• 4-8 years of experience in contact center development.
• Proficiency in C#, Java, or Python.
• Webex Contact Center scripting and API integration.
• Google Dialogflow implementation experience.
• UCCE/CVP scripting experience.
• Web development and web security fundamentals.
• Bachelor’s or Master’s degree in Computer Science, IT, or a related field.

Preferred Skills

• Cisco technology certifications.
• Webex specific certifications.

Key Skills

Education

Bachelor’s/Master’s in Computer Science, IT